To assist with this need, Rochester Regional Health’s Behavioral Health Access and Crisis Center (BHACC) at the St. Mary's Campus will soon offer 24/7 care and services for patients 18+.
Colin Scantlin, Director of Acute Behavioral Health at Rochester Regional Health, says they’ve been working on this change to improve accessibility to behavioral health services in the Rochester community, with a particular emphasis on crisis care. BHACC treats patients with a variety of behavioral issues, and provides immediate access to mental health professionals without emergency involvement.
“In an effort to respond to the community’s call to action, we believe that expanding the crisis center’s hours to 24/7 will improve the footprint that we currently have into a more highly reliable location or destination for those who do need services,” says Scantlin.
The expanded hours go into effect by Spring 2021, as soon as necessary staffing is in place to help with the demand. In addition to licensed clinicians, BHACC is seeking Peer Recovery Coaches - those who have previously experienced and overcome mental health or addictive issues - to work with patients. A New York State certification is preferred, but not required.
“As caregivers, we do a lot of work motivationally,” says Scantlin. “With a peer coach, in particular, (patients) tend to respond better to someone who really has lived that same or similar experience. The (peer coaches) are a guide and conduit to building trust with a clinical team.”
Appointments are not required at BHACC, and walk-ins are welcomed on a first-come, first-served basis. With the new expanded hours, those in mental health crisis or substance abuse situations will be able to get help onsite immediately. If further treatment is needed, patients are connected to that care rapidly.
For those unable to visit BHACC, Rochester Regional Health's Behavioral Health team can be called in the case of life-threatening medical, chemical dependency or mental health emergencies affecting any age via the Emergency and Crisis Care service, which has been active for the last few years, and a mobile team will be dispatched to meet them.
“Our goal is to be that face, that support, and go to the scene of the crisis so we can engage the patient,” says Scantlin. “The odds of building trust when we are in their environment, when we are meeting them at their door - I really believe it’s an inherent start to a relationship.”
The Rochester Regional Health Behavioral Health Access and Crisis Center is available for those who need help with a mental health or substance use issue. In many situations, you or a loved one may need assistance right away, but not the full resources of the emergency department. The Center can be an alternative to a trip to the emergency department for an urgent mental health need.Learn More
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