What to Expect When Visiting Our Hospitals

UPDATE: Current protocols for visitation and masking are different than when this article was originally published. To see our current guidance, visit our website.

Visiting your loved one at the hospital can offer a number of health benefits, like reducing stress and anxiety, increasing their mood, boosting morale, and simply putting a smile back on their face. As the number of new coronavirus cases decreases in our community, Rochester Regional Health has created a set of safe guidelines so you can still visit your family and friends at any of our hospitals.   

Visitor Guidelines

Things may look a bit different when you visit, but you can rest assured that we’re still providing the same safe, high-quality care. Watch the video below to learn more. 

Visiting hours

Patients may designate two visitors throughout their stay. However, only one visitor is allowed at a time for no longer than four hours daily.

• Visitors must be older than 18 years of age
• Visiting hours for all RRH hospitals are 9am – 1pm and 4pm – 7pm daily

New visiting hours and guidelines

Screening

All visitors will be screened upon arrival at any of our hospitals.

• Visitors won’t be allowed to enter if they have had a positive COVID-19 test in the prior 14 days, have been recently exposed to COVID-19, experienced symptoms during the prior 14 days or have had a temperature over 100 degrees Fahrenheit.

Visitors will need to check-in upon arrival and check-out when they leave the hospital.

• Approved visitors must remain in the patient’s room for the entirety of their visit.

Masking and Hand Hygiene

Similar to all employees, visitors must wear a mask or cloth face-covering at all times while in the hospital.

• Visitors must follow proper hand hygiene: wash hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing.
• If soap and water are not available, use hand sanitizer that contains at least 60% alcohol.
• Cover all surfaces of your hands and rub them together until they feel dry

Social distancing

Social distancing has been proven to reduce the spread of COVID-19. Visitors must keep more than six feet between themselves and others at all times while at a Rochester Regional Health hospital.