Primary Care
Rochester Regional Health has expanded the capabilities of our telemedicine tool, Care Now, as part of our ongoing effort to limit the spread of COVID-19 in our community and to protect the health and safety of our patients, families, and caregivers. We now have the capability to virtually evaluate and manage patients with COVID-19.
As recommended by the Centers for Disease Control and Prevention (CDC), our telemedicine technology is now available for COVID-19 symptom assessment and questions, as well as non-virus-related appointments that are unable to occur in-person due to precautions.
By conducting these visits virtually, we can help to limit the risk of person-to-person transmission of the virus, minimizing the spread of the disease in our community.
Care Now telemedicine visits are conducted by Rochester Regional Health providers through the MyCare patient portal.
1. Established Rochester Regional Health patients with mild or no symptoms should contact their primary care provider’s office, where nursing staff will determine if you may benefit from a telemedicine or in-person visit.
2. If recommended, login to your MyCare account and open a virtual visit to consult with a Rochester Regional Health provider through your cell phone, tablet or computer with a webcam.
3. Apple Facetime and Skype video are also offered, as well as a telephone visits for those unable to connect with video.
4. Please check with your insurance provider to understand any costs or co-payment you may owe.
Follow these steps for downloading the MyChart App:
Visit Skype for Desktop
Visit Skype for iPhone
Visit Skype for Android
Through our collaboration with local health officials, we have determined that the most effective way to prevent the spread of COVID-19 is by limiting public person-to-person contact.
Visitors are not allowed at nursing homes or senior living facilities. All staff at nursing homes and senior living facilities required to wear masks and be monitored.
View our new visitor restrictions“As the situation develops, we remain in tight collaboration with the county and state health departments and remain ready and adaptive for COVID-19 in our region,” said Robert Mayo, MD, Chief Medical Officer, Rochester Regional Health.
