Primary Care

Virtual Urgent Care: See Providers On Your Schedule

Sometimes you or a family member need to see a provider but you may need another option aside from an in-person appointment. This is when our same-day virtual urgent care services can work for you.

Nov. 20, 2023 4   min read

Rochester Regional Health now offers same-day virtual urgent care: giving you access to a virtual visit with a health care provider for minor injuries and common illnesses. With the tap of a button, our providers are available seven days a week from the comfort of your own home.

Anyone can use virtual urgent care – there is no need to be a current patient with Rochester Regional Health or have a MyCare account.

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What to expect

1. Get in line and join the queue

Anyone over the age of 2 and living in New York state can request a virtual urgent care visit.

You can either log into MyCare to schedule your visit or, if you aren’t a patient or don’t have a MyCare account, you can schedule directly for you or someone else.

Once you complete some simple questions and provide your reason for visit, you will be placed in a virtual queue to be seen by the next available health care provider. The average wait time for an appointment is 10 minutes or less.

Before joining our virtual visit queue, be sure you have proper video hardware. Make sure you have an iOS or Android device, or a computer with a microphone, camera, and speaker.

2. Meet with a provider online

A Rochester Regional Health provider will join the video call and will diagnose and treat your symptoms. If needed, your provider may request imaging such as X-rays, bloodwork, urine tests, or swabs for cultures (e.g., COVID-19, strep throat, influenza).

3. Review your care plan

Following your visit, you will be provided a summary of your care plan. If prescriptions are needed, they will be sent to your pharmacy. If a follow-up appointment with a primary care provider is needed or referrals for tests are required, those details will be provided.

Conditions we treat via virtual visits

Our same-day virtual urgent care is a great choice for minor injuries, common illnesses, or non-threatening health concerns. Some of these include:

  • Aches and pains
  • Allergies
  • Cold
  • Cold sores
  • Congestion/cough
  • Constipation
  • Diarrhea
  • Insect bites
  • Mild asthma
  • Mild skin infections
  • Minor burns/sunburns
  • Minor cuts/abrasions
  • Minor headaches
  • Pink eye
  • Poison ivy
  • Rash
  • Sinus infections
  • Sore throat
  • Sprains/strains
  • Tooth pain
  • Urinary tract infections in women
  • Vomiting
  • Yeast infections

For serious conditions such as chest pain, trouble breathing, or severe allergies, you should go to the nearest urgent care facility or the closest emergency room. For medical emergencies, please call 911.

Frequently Asked Questions

When can I schedule a visit?

Providers are available through our same-day virtual urgent care seven days a week. Our team is available 7 days a week from 7 am until 10 pm. Virtual visits are not available outside of the scheduled hours or if wait times are greater than 30 minutes.

Who can use virtual visits?

Anyone over the age of 2 living in New York state can use our virtual urgent care video visits.

How much does a virtual urgent care visit cost?

Visits conducted virtually will be billed to the patient’s insurance as a telemedicine visit. Check with your insurance provider about telemedicine health care coverage to see what your individual plan covers.

“If you need care from home or are unable to come to another location, this service is designed with you in mind,” said Eric Wilcox, DO, a family medicine physician with Rochester Regional Health.

What if more tests or services are needed?

For virtual urgent care visits, a provider will refer patients to any additional services needed. This may include:

  • imaging such as X-rays
  • blood work or urine tests
  • swabs for cultures (i.e., COVID-19, influenza, strep throat)

The location and provider to which a patient is referred will depend on their primary care provider.

Using TytoCare

Rochester Regional Health offers the TytoCare Medical Exam Kit as an additional way to enhance virtual video visits. An FDA-cleared medical kit, TytoCare allows providers to guide patients through medical exams in real-time video visits from anywhere, including in their own homes.

Find Out More About TytoCare

NEXT STEPS Care From the Comfort of Home

When you need expert health care but are unable to visit a provider in person, Rochester Regional Health’s ExpressCare is available for you and your loved ones.

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